For the daily tours a full payment is required to confirm your booking.
For private charters and corporate packages we require an initial deposit of $200-$300 to secure your preferred day. Payment method will then be advised once the tours itinerary has been drawn up.
We have a 48 hour cancellation policy for all our daily tours. A 100% refund of the ticket price (minus booking fee) will be issued if the tour is cancelled prior to 48 hours of it running. If you cancel within 48 hours of the tour this results in no refund.
On our daily tours to the Swan Valley (d'Vine Tour Half Day Tour Sunday Funday Tour) we take a maximum of 9 guests within the one 'group' or 'party'. For the Bickley Tour it's a maximum of 8 guests. A 'group' classifies as a friend/family group of people booking on for the same date either on the one ticket or multiple tickets with the intention of being on that same tour together. Please enquire with us regarding your options for groups of this size.
For COVID related cancellations for daily tours guests we will supply a credit note if you have cancelled within 48 hours of the tour. We do require proof that last minute cancellations are due to COVID matters. This means that you'll have to provide proof that you are in isolation or have tested positive for COVID. NO SHOW = NO REFUND or CREDIT.
The private charters and corporate packages deposit will not be refunded for cancellations of private tours however this credit can be used towards booking another private tour within 12 months time of the cancellation.
For private charters and corporate packages we have a 5 day cancellation policy and 50% refund - Plus you can use the 'initial booking deposit' towards a tour in the near future. Cancellation within 48 hours of the tour results in no refund including the initial deposit.
d'Vine Wine Tours has the right to refuse entry onto the tour for patrons who are either intoxicated dressed inappropriately or guests who are behaving in an ill manner. Venues also have the authority to do so.
Under the Liquor Licensing Act 119(4)(a) no alcohol is to be consumed on the vehicle. If you purchase alcohol from any of the venues whilst on the tour we will happily store it for you in a safe place and hand it back to you at the end of the tour.
A cleaning bill may be sent to the organiser of a tour IF there has been an adequate reason to do so.
Please contact us in regards to having infants on board the tour.
It is recommended that international guests bring along their passport as a form of their identification as venues do check this.
d'Vine Wine Tours has the right to cancel any daily tours that have insufficient bookings or are unable to run. In this case we'll provide a full refund of the ticket price.
For our daily tours if you are more than 10 minutes late for the pick up the bus will potentially leave without you out of respect for other guests on the tour sorry!
Due to WA mandates it is now a requirement for all patrons to be fully vaccinated against COVID-19 to enter a majority of establishments in WA from the 31st of Jan 2022. Therefore it will be a requirement for guests on our tours to be fully vaccinated and be able to show proof of this along with appropriate identification. We thank you in advance for your cooperation. If you fail to provide proof of vaccination before entering the tour then this will result in a forfeit of your seat and no refund will be issued.
WA mandates also stipulate that masks are to be worn on all charter transport vehicles along with indoor venues. We ask that our guests bring along a mask to wear on the bus as well as in the venues we go to on the day. Once again we thank you for your cooperation.